To mitigate cancellations, reversals, or conflicts, each project commences with the creation of a scope of
work document and a thorough discovery/analysis process. This ensures that all stakeholders are informed
about the project's requirements. Due to the time and effort invested in completing any task, completed work
is non-refundable.
If both parties mutually agree to terminate the contract, ownership of completed work transfers to the
client, and any payments made for future work are forfeited. There are no reimbursements for initial
expenses or deposits. Once the project development phase begins and the client approves the mock-up
illustrations, no further monetary transactions occur.
Partial refunds for ongoing project stages are not provided. Additionally, our marketing team's services for
special occasions are non-refundable and subject to specific time constraints.
Approved refunds are typically processed within 5-7 days and credited to the client's account according to
established guidelines.
Cancellation
Proxim IT Solutions maintains a clear and straightforward cancellation policy outlined as follows:
Cancellation requests must be directed to our billing department or account manager, and approval from the
department is required for the cancellation to be processed.
Only cancellation requests submitted within 12 hours of making the purchase and before the project
commencement will be considered. Please note that services provided by third parties, such as hosting, web
development, content writing, etc., are beyond the purview of Proxim IT Solutions.
Packages for web and app services are non-refundable, although cancellations may be requested in writing up
to thirty days prior to the scheduled start date. Failure to claim a deposit or payment within thirty days
will result in forfeiture without compensation.
